What happens if I run Key Dump and it reports a serial number of 00000001?
A. If your serial number appears as 00000001, Cisco Unity cannot properly read the dongle or thinks that no dongle is attached. Complete these steps in this procedure: • Verify that the dongle is attached to the parallel port or USB port of the Cisco Unity server, which depends on which kind of dongle you have. • Remove the existing driver and reinstall the dongle driver on the Cisco Unity server, as indicated in the instructions in Installing the Cisco Unity System if you verified that the dongle is attached.
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