What happens if someone receiving an email clicks on their email softwares “Reply” button, instead of an email address link or URL link to reply to the message they have been sent?
The message will be sent to the author that you enter when you create the message. This message will not be tracked or counted as a “reply”, unless special processing is set up for the email address. Customized solutions – including solutions which track replies rather than click-throughs – are available on a site-by-site basis. mass2one can also provide email monitoring services, and provide human end-user support for recipients who ask questions, rather than clicking on links.
