What happens if there is an error when a check is truncated and converted to an image (or subsequently to a substitute check)?
If there is an error related to a substitute check (a paper reproduction of the original made from an image) that relates to the actual substitute, there is a process by which a consumer customer can make a claim for expedited recredit. There is a time deadline for the claim to be made (40 days after the customer receives the statement or substitute check) and the bank has a deadline for dealing with the claim if it is properly made. By the end of the 10th business day following the business day the claim is made, the bank must turn down the claim, approve the claim, or at least provisionally recredit the account the lesser of $2,500.00 or the amount of check, pending further investigation. The final investigation and final decision must be concluded by the end of 45 calendar days from the date the claim is made. Once the investigation is finished, either the provisional credit becomes final, or a further refund is made (over $2,500.00, if the amount of the substitute check was over $2
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