What happens if there is an unknown issue with the subfloor?
Prior to installation, our installers or measure professionals will evaluate your subfloor conditions as best as possible without removing the existing flooring. Any known prep needs will then be including in your estimate. However, it is impossible to predict with certainty what your subfloor’s condition is until old flooring has been removed. If at the point of removal previously unknown issues appear, we will give you an estimate to fix the issue if possible, or recommend you seek a professional contractor to fix issues that are beyond the scope of flooring installation. We will not proceed with the installation until all issues have been properly explained to you and resolved.
