What happens when the controlled line on Usage Controls calls 911?
When the controlled line subscribed with Usage Controls dials 911, a free text message is sent to the Account Owner indicating that a line on their account dialed 911 and that Usage Controls is suspended and must be reinstated online within My Verizon. When the Account Owner signs into My Verizon, they will view an alert that contains the phone number that dialed 911 and will see a link to “reset Usage Controls”. If the emergency has passed, the Account Owner must reset Usage Controls via this link. If the Account Owner fails to reset Usage Controls, all voice restrictions will remain suspended for that line of service. All voice, messaging, and data usage will be billed in accordance with the applicable plan, feature, or bundle.
