What happens when the network is offline?
A VoIP call to any other phone (VoIP, centrex, cell, etc) must be routed through the data network first, so the IP phone sets do not work when the network is offline. • What if I don’t want another phone – is there a program that simulates a VoIP phone? Yes. There is a program called Cisco IP SoftPhone that can be run off a desktop computer, and used with a headset. For details contact candace_holman@harvard.edu. • Where can I go for help? Help Desk IP Phone Operation • How do I find out someone’s VoIP phone number? Press the directories button on your IP phone’s auxiliary keypad. Select 4 – Corporate Directory, enter the person’s last and/or first name, and press the Search softkey. To see a list of all the numbers, just press the Search softkey without entering any data in the lookup fields. • What is the Voice Mail number? Voice Mail • How do I transfer a call? Answer call, press “Transfer” softkey, and enter the new number. • How do I put a call on hold? How do I take a call off ho
