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What has happened when DOD EMALL produces a statement back to the cardholder stating that “Some items are not payable by credit card?” What do I do?

April 26, 2017cardholder credit card DoD emall happened items Payable produces stating

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What has happened when DOD EMALL produces a statement back to the cardholder stating that “Some items are not payable by credit card?” What do I do?

1 Answer

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There are different types of contracts/catalogs on DOD EMALL. The form of payment that each of these catalogs/suppliers accepts is listed on each line item with a “CC” icon if they accept credit card and a MIL icon if they accept MILSTRIP. The user must be aware of what type of catalog they are shopping in because you can’t combine payment types in a cart. If the user is going to pay by credit card they need to be sure the items they are selecting can take that payment method.