What if a retailer repairs goods but they remain faulty?
You have the same rights as before you agreed to the repair – let the shop know you are reserving the right to reject the goods when you agree to the repair attempt. Alternatively you can ask for a replacement if the repair is unsuccessful – you do not have to accept further attempts to repair. You should give the shop a reasonable opportunity to repair goods – especially if the fault is minor and the goods can be put into a satisfactory condition bearing in mind their age and use. Repair and replacement have to be carried out within a reasonable time scale and without significant inconvenience to the consumer. For example, if you think that four weeks is too long to wait for a repair to your washing machine you are entitled to request a replacement immediately.
