What if I received a letter about a takeback/recoupment indicating that the member has primary insurance?
There are two sources where takeback/recoupment information may come from: Health Management Systems (HMS) (our third party vendor that identifies a patient has a primary insurance) Please send documentation to HMS within 60 days of the recoupment letter. Documentation is typically an EOB showing coverage was not in effect, services were paid, or services denied. Third Party Recovery Unit Attn: CareSource COB Project HMS, Inc. 5615 High Point Drive Suite 100 Irving, TX 75038 (877) 259-3308 Fax: (314) 905-2064 CareSource CareSource will initiate an automatic recoupment in 30 days from the date of notification. If you are disputing the information, send supporting documentation directly to CareSource within 60 days of the recoupment letter date. Documentation is typically an EOB showing coverage was not in effect, services were paid, or services denied. Send this to: CareSource COB P.O.
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