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What if i recieved damaged merchandise?

April 26, 2017damaged merchandise recieved

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What if i recieved damaged merchandise?

1 Answer

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If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours. Call us at 954-549-4437 or e-mail us at support@davieweapons.com and include your full name, order number, and a description of the damage merchandise. You must save all packing material in the condition which it was received. Once you notify us of the damage, we will contact you and begin the claim process with the shipping company. Please allow 10 business days for UPS to pick up the damage merchandise from you. If after 10 business days have passed and they have picked it up, you can either keep the item or discard it. After the 10 business days are over we’ll have to wait until UPS respond back to us in reference to your damage item/items and then we’ll be able to reship another item which will take approximately 3-5 business days to complete.