What if Internet Explorer crashes when I try to download any file from Akamai?
Some users have experienced an Internet Explorer before the Akamai Download Manager appears. The dialog box may appear saying that “Internet Explorer has stopped working”. This may happen to customers that have enabled proxy settings within Internet Explorer. Workaround for this issue: • Reopen Internet Explorer if it is closed • Press the ALT key to display Menus if hidden by default. Select Tools > Internet Options • Click the Connections tab, and then the LAN Settings button • Unselect the Proxy server check-box if it is checked (temporarily if needed). • Click the OK button to close all IE dialog boxes. • Close the browser and reopen it to make sure changes take effect. TOP What if my network/Internet connection terminates? The Akamai Download Manager is designed to allow you to pause and resume a download that is in progress. If your Internet service provider (ISP) connection has been idle for too long while a download is loading however, your connection may automatically terminat