What if my buyer doesn pay until the ninth day? Can they start the Item Not Received process the very next day?
Yes. A buyer may elect to initiate an Item Not Received dispute anytime between 10-60 days after the listing closes. Buyers will be advised that they should take certain steps before initiating the Item Not Received process. For example, buyers will be instructed to: (1) ensure that enough time has elapsed, based on the payment and shipping methods to which both the buyer and the seller have agreed, (2) carefully re-read the terms of the original listing, and (3) contact the seller directly via email or phone with concerns. A buyer starting the process early will receive a message similar to the one shown below: “The best way to solve transaction problems on eBay is direct and open communication between buyers and sellers. There are some instances, however, where a transaction may actually take longer than usual. If you paid for this item within the past few days using personal check, postal money order, or other slow payment methods, it’s possible that seller hasn’t had sufficient tim
Yes. A buyer may elect to initiate an Item Not Received dispute anytime between 10-60 days after the listing closes. Buyers will be advised that they should take certain steps before initiating the Item Not Received process. For example, buyers will be instructed to: (1) ensure that enough time has elapsed, based on the payment and postage methods to which both the buyer and the seller have agreed, (2) carefully re-read the terms of the original listing, and (3) contact the seller directly via email or phone with concerns.
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