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What if Shipment Arrives damaged?

arrives damaged shipment
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What if Shipment Arrives damaged?

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We double pack most of our products. Damaged during shipping is very rare. Before signing the paper on delivery, you have to carefully inspect the packing and product. After the acceptance, we won’t be able to replace the product. If you notice that there is a sever damage, please note that on Carrier’s paper and refuse that product. Severe damage can be a tear in leather, fabric, or broken leg. If there is a small scratch on wooden part, please accept the product and we will send you necessary marker to color scratched area. Also, you may give us a call during delivery to discuss that. Direct Line for Damage / On delivery questions is open 6AM to 9PM everyday at 1-800-737-5705 Option 3 Damage Policy When product arrives, customer or person who is authorized to receive the product is responsible IMMEDIATELY to determine (1) if the box or packing is damaged, (2) if the product inside is damaged. If you sign for a package acceptance without any written comment regarding the damage, you w

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