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What if the Accu-Chek Softclix Plus finger pricker does not prime?

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What if the Accu-Chek Softclix Plus finger pricker does not prime?

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Check whether the cap has been reapplied to the device. If not, please reapply the cap. Now the device is ready to be primed. Note: In order to prime the device properly the plunger has to be pressed down all the way. If you are unsure of the priming status, please press the plunger until it shows full size. Then prime the device by pressing the plunger all the way down.

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