What if there is a problem with mental health, intellectual disability and/or substance abuse services?
A “complaint” is an expression of dissatisfaction, grievance or concern by, or on behalf of, an individual receiving services that has been brought to the attention of the provider, an employee of the provider, a human rights advocate or the protection and advocacy agency and alleges a violation or potential violation of state regulations or program policies and procedures related to the regulations. Any consumer or their representative who thinks their rights have been violated or who is dissatisfied with services may use the complaint procedure. Start by talking to your doctor and or primary service provider at the program to voice your concern and try to resolve your complaint. If you are not comfortable dealing with program staff, or your attempt doesn’t work, you may want to ask to speak with the Program Supervisor. If you would like to speak with someone else, the Richmond Behavioral Health Authority has an internal consumer advocate. In addition, a regional advocate is available
