What information does the Rochester support group need to toubleshoot IMA/HOP errors?
• Session logs since the problem began, identified by date, • Application event logs • System event logs The Session logs are in the Session Logs folder. To view event logs for both the Application and the System: • Start > Programs > Administrative Tools (Common) > Event Viewer. • Select System under the Log menu. • Select Save As to save the text file. • Select Application under the top level Log menu. • Select Save As to save the text file. Forward the Session logs, the two Event logs, and a detailed description of the problem to: us-dp2-support@kodak.com Important: Without the Event, Application and System log files, the Rochester support group cannot begin troubleshooting. Depending on the problem, the Rochester support group may request additional files. • How do I set up an LFCRT, KPDM, or KPDM II printer for paper sizes that are not the default? To set up an LFCRT (Large Format CRT), KPDM(KODAK PROFESSIONAL Digital Multiprinter), or KPDM II(KODAK PROFESSIONAL Digital Multiprint
