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What is a citizen report card?

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What is a citizen report card?

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When a government is indifferent, the initiative for change must come from civil society. Citizens who elect and pay for governments cannot and should not remain quiet when essential services are in disarray and public accountability is lacking. It was against this background that the citizen report card (CRC) on public services in Bangalore, southern India, was launched in 1994. The CRC represents an assessment of the citys public services from the perspective of its citizens. The latter are the users of these services and can provide useful feedback on the quality, efficiency, and adequacy of the services and the problems they face in their interactions with service providers. When there are different service providers, it is possible to compare their ratings across services. The resultant pattern of ratings (based on user satisfaction) is then converted into a report card on the citys services. A citizen report card on public services is not just one more opinion poll. Report cards

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