What is a good travel agent?
A Good Travel Agent must be transparent and upfront with customers is a good agency. A good agency’s trading conditions are fair to both parties. Good agents will put in their best effort to ensure that customers get what they want, and are there to handle problems or complaints if such situations arise. Customers say they like agencies with well-informed, well-spoken and helpful staff that know their product, volunteer information and are able and willing to recommend destinations based on customers’ interests and budgets, not merely on the price or promotion alone.
