What is a grievance and does it need to be in writing?
A. The grievance is the written statement of the problem including a statement of what is the desired remedy or resolution. In order to use any process beyond the Informal Resolution procedure, a written statement of grievance is required. This written statement becomes the basis for all subsequent grievance resolution processes under these procedures. It provides notice of the existence of a problem, the nature of that problem and the outer guidelines within which to work out a resolution to the persons being complained about. If an issue is not identified in the grievance it is hard for it to be resolved in these processes.
