What is a Security Phrase?
The security phrase is another security measure we have taken to identify you. If you forget your password, or choose to change your password, we will verify your identity by asking you for your security phrase. The first time you log in, you will set your own private security phrase question and submit your private response, which is considered your security phrase. As with your password, it is your responsibility to keep your security phrase confidential. If you believe someone has discovered your security phrase, or you want to change your phrase, access the Change Security Phrase link and follow the prompts to change your phrase.
The Security Phrase is a phrase that you can remember that helps in verifying that the caller is really the person they claim to be. For example, the credit union may ask you for your mother’s maiden name. Then, when someone calls in, if they cannot provide the correct name, they probably are not the owner of this account. In this case, the credit union will not grant access to the account or provide information about the account. Since a credit union may use something other than your mother’s maiden name, perhaps date of birth for this purpose, it is now referred to as a Security Phrase so that it identifies this security information regardless of what sort of information is chosen. The Security Phrase is used here to verify that the person requesting access to this account online is really the account’s owner.
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