What is a service level agreement (SLA) and do I need one?

Agreement level service SLA
0
Posted

What is a service level agreement (SLA) and do I need one?

0

If you are working in a laboratory in the European Union, you will need to have a service level agreement (SLA) on file with us. An SLA is designed to comply with the UK’s Human Tissue Authority (HTA) regulations and outlines the scope of use for human biologicals. As an end-user, you must acknowledge that the use of our product has had ethical review and approval.

Related Questions