Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What is a service level agreement (SLA) and do I need one?

Agreement level service SLA
0
Posted

What is a service level agreement (SLA) and do I need one?

0

If you are working in a laboratory in the European Union, you will need to have a service level agreement (SLA) on file with us. An SLA is designed to comply with the UK’s Human Tissue Authority (HTA) regulations and outlines the scope of use for human biologicals. As an end-user, you must acknowledge that the use of our product has had ethical review and approval.

Related Questions

Thanksgiving questions

*Sadly, we had to bring back ads too. Hopefully more targeted.