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What is an ADA ID card and how do I obtain one ?

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The ADA ID card is a complementary photo identification card provided to approved customers of Mainstream identifying that the customer is eligible to use the service. It is not a fare card. The ADA ID card must be presented to the operator each time a customer boards the Mainstream vehicle. Customers may obtain the ADA ID card by bringing their approval letter to COTA's Customer Service Center located at 60 East Broad Street between the hours of 9 a.m.-4:30 p.m. M-F.
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