What is an Auto Attendant? What is the difference between that and Voicemail?
• Auto Attendants: A service which directs a call. You generally put your main company number on your Auto Attendant. They then record a message which greets callers, and then the Attendant automatically sends the call to an extension. Often, people will set the Auto Attendant up so that callers can select where the call is directed. Auto Attendants do not have voicemail. • Voicemail – Your voicemail box is a place where people leave you a message if you do not pick up your phone. This is the same as having voicemail on your cell phone. You can record a message for your voicemail, but this message is independent of your Auto Attendant message. I just got my phones. How do I set them up? If you received your phones from Vocalocity, they are usually pre-configured. You only need to plug them into your network and power them on. If the phones are not pre-configured, or did not come from us, check our provisioning guides for further information. How do I customize my account’s users, voice
