What is better Train the Trainer or direct end user training?
Good question. There is not really a better answer. First of all what is train the trainer? This is when the software trainer comes in and trains people within your organization to give them the software product knowledge, who from there will go and train the remainder of your organization. This is in opposition to trainers coming in and training directly to people in your organization. In the Train the Trainer model, the internal trainers are kind of a middle man in this process. They obtain the software knowledge and then go from there.
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