What is Business Process Outsourcing or BPO?
Business Process Outsourcing or BPO is the process of transferring business functions to either self owned or third party service providers, typically in lower cost countries such as the Philippines. Two parties are involved in a direct outsourcing contract, and these are primarily the client and the provider. The client decides what the business processes are that a service provider will execute. In other outsourcing contracts, there may be brokers involved. These brokers serve as middlemen, finding the suitable service provider for the client. Brokers may also perform certain responsibilities regarding operation management.