What is Callaway Golf Pre-Owned’s return policy?
Each customer must contact us by phone or by e-mail to request a Return Merchandise Authorization (RMA) number for any returns. If the return is made within 15 days of receipt of the merchandise and the club has not been used, the returned merchandise will be eligible for our Money Back Guarantee. If the merchandise is returned after 15 days or if it has been used in any way, the return will then be handled as a Buy-Back, and store credit will be issued according to the time periods outlined in the Buy-Back Guarantee below. All returned merchandise must be received within 10 days of issuing the RMA. If an item is received more than 10 days after the RMA was issued, a new Buy-Back value will be assessed as of the day the item is received. How does the Buy Back Gurantee work? Callaway Golf Pre-Owned will buy back any club for a fixed price – determined at the original time of purchase – for an in-store credit. This is NOT a cash refund. The in-store credit is good for one year toward the