What is CPNI and why do I have to have a password to obtain my billing information?
A CPNI stands for Customer Proprietary Network Information. The FCC has implemented new rules to protect the privacy of your information contained in your BVTC account. The new rules allow us to discuss account information only with the person(s) listed on the account. Also, we must be able to authenticate authorized individuals by asking for a password or by asking a specific question.