Please refer to the fare conditions of your ticket for information on refunds. Details of your selected ticket are shown at the time you make your booking. You will also be able to find ticket conditions on our web site by selecting 'Travel Information' and then 'Fares'. To arrange a refund on a refundable ticket please contact your original point of sale, the details for which are as follows:- 14. Opening times for the Eurostar station ticket desks. London Waterloo International Monday to Saturday When the 05:15 Eurostar is running the ticket desk will open at 04:30 All other times the ticket desk will open at 05:15-21:00 Sunday 06:15-21:00 Ashford International Daily Opens 1 hour before the first departing Eurostar and will close shortly after the last arriving Eurostar has cleared.