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What is excellence in ongoing operations?

April 26, 2017Excellence ongoing operations

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What is excellence in ongoing operations?

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Excellence is a complete mastery of the business process such that the end-user can troubleshoot any problems that occur in everyday life. It also requires a complete understanding of the adjacent processes that impact the end-user so that they have the knowledge to identify the source of a problem and rectify it even if it is outside their immediate area but is nevertheless impacting them indirectly.