What is included in the TL 9000 handbooks?
TL 9000 is a two-part system covering both management and measurement. The Requirements Handbook establishes and details hardware, software and services quality system requirements and provides a consistent set of parameters specific to the global telecommunications industry. This book is essential for telecom suppliers or service providers looking to improve quality and reliability while reducing the cost of poor quality. The Measurements Handbook is a comprehensive guide to measurements processing, usage, responsibilities and requirements. This book defines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation.
