What is Infosys’ unique outsourcing strategy to meet the needs of CSPs?
GD: Most BPOs tend to focus on generic solutions aimed at reducing costs e.g. SG&A solutions like Customer Service, F&A, Procurement, etc. Our understanding of the telecom industry drivers, deep domain expertise, and IT capabilities have enabled us to offer our clients solutions that do not just aim at lowering SG&A costs but also reduce cost of revenues/ services and increase top-line revenues. • On the ‘Cost of Revenues’ front, we have leveraged our domain understanding and technological capabilities to develop solutions across the Fulfillment, Assurance and Billing areas. One area we are focusing on is Network Financial Management which includes offerings like Circuit Inventory Management and Network Access Cost Management. • Our ‘Revenue Enhancement’ solutions also leverage on our domain and technology expertise to enhance client revenues through analytics (e.g. Churn analytics) and Revenue Assurance solutions. • Even on the traditional SG&A offerings front, we offer added value to