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What is Kay Jewelers return and refund policy?

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Kay.com's generous return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 90 days (30 days for watches). Learn more If your online purchase was picked up at the store, it must be returned to the store. Kay.com will not accept the return of merchandise picked up at the store. more
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If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches may be returned within 30 days at any Kay Jewelers or kay.com. Or exchanged within 30 days at any Kay Jewelers.* Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. *Exchanges are not accepted at kay.com. Learn more If your online purchase was picked up at the store, it must be returned to the store. Kay.com will not accept the return of merchandise picked up at the store. more
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