What is meant by online versus offline restores? How is this affected by the client software’s local storage feature?
Data restored from either the local storage of the client software or data restored over the Internet from the vault is considered an online restore. Data restored using some form of removable physical media, which has been transported to the site, is considered an offline restore. Any restore may be initiated online, but if the data does not exist in local storage and the quantity of data is such that the restore time would be too great, clients have the option of having data placed on removable physical media and sent to them. Is there a charge to restore my data? back to top There is never a charge to restore your data online. If you require us to generate physical media and courier or mail it to you, there may be additional charges. Please contact us for details.