What is Rackspaces view on this issue, and how is it affecting the businesses in which you compete?
Offshore outsourcing of support staff is clearly a big trend in the industry – many are doing it to keep down costs. And it’s not a bad idea for solid product companies like Dell, Palm, Cisco, etc, where the service is secondary to the product. However, Rackspace has no plans to outsource its support overseas. We are a service company and want to control the customer’s experience with us to ensure it is great – every time. Q: Last August you launched security products designed to combat Distributed Denial of Service attacks. As worms, viruses and DDoS strategies proliferate, what do you see as the key challenges and opportunities for Rackspace on the security front? A: The Internet is a dangerous place. And it is going to get worse. We feel that security is a huge customer need that is going unaddressed by most managed hosting providers. Rackspace has dedicated vast resources to the development of a robust security program and we are very proud of our offering. It will be a challenge f
