Orders placed directly with Tervis can be returned within 30 days from date of purchase if unused and in original packaging. Returned items will be refunded the sale price and tax of the purchase (shipping charges will not be refunded). If your order originally received free shipping because it meet the offer requirements, but will no longer meet the requirements after we receive the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total. All returns must include the original receipt or packing slip for refund. Please note, personalized tumblers are non-refundable.