What is the Accidental Damage Service Definition and Limitations?
Service Definition The Customer receives protection against accidental damage to the supported hardware products part of this service. Accidental Damage is defined as physical damage to a Product caused by or resulting from a fortuitous incident. Covered perils include fire, non-intentional liquid spills in or on the unit, drops, falls, collisions, and electrical surge. This includes damaged or broken LCD, or broken parts. Accidental Damage does NOT cover theft, loss, normal wear, consumables, and intentional acts of damage or exclusions as detailed in the Service Limitations section below. Major parts replacement as detailed in the Service Limitations section below is limited to one each year per year. Service Limitations The unit may have to be repaired at the manufacture location, as not all replacement parts may be available locally. The service may be performed at an IMT designated repair facility by a laptop service professional or other authorized representative. At the Laptop P
