What is the actual rate of late shipments? We don’t seem to have many customer complaints due to late packages, so why should we use an audit service for recovery?
The percentage ranges from 2-10% of packages shipped which are delivered late. You may not hear from the customers because in many cases they just give up or blame the carrier – but the end result is that the package did not arrive on time. These refunds can add up to offset your transportation costs and serve as a check on your carriers.
Related Questions
- I have talked to a number of customer measurement service providers. What does Sinclair offer that the other service providers don’t?
- Why is the coordination fee lower for the Credit Card Rate Plan customer than it is for the Full Service Rate Plan customer?
- Does the customer get an actual T1, or what level of "dedicated" service do they receive?
