What is the added value of hallmark flower bulbs to the consumer?
A flower bulb is a living product. Despite tight control and extreme care given to the product it may happen that the flower bulb does not meet the consumer s expectations, for example should insufficient plants come up or flower. The quality guarantee makes it possible for the consumer to inform the foundation of this by means of the complaint procedure. Consequently, the foundation will see to it that the complaint is dealt with correctly. • What is the added value of selling hallmark flower bulbs for a purchaser? You do not have to do anything in the area of dealing with complaints. Should a consumer not be satisfied with the product, he can make this known by sending a description of the complaint, of the retail outlet and the packaging to the foundation s claims address. The foundation sees to it that the complaints are dealt with correctly. The operations are supervised by independent inspectors. • How does the procedure of settling complaints work? The consumer can inform the fo
