What is the billing period and due date?
Billing is debited from the nominated account on the 1st of the month or nearest business day. It covers the calendar month in advance. The invoice for monthly access fees is emailed approximately 7 days after the debit, to ensure that all payments have cleared. An installation invoice will be emailed and funds debited on the date the service is completed. At the same time, there is a pro-rata charge for service covering the period the date the service was connected to the end of the calendar month. An invoice, reflecting the fact that payment has been successfully processed, is emailed approximately 7 days later. Excess (if any) download charges are debited on the 1st of each month. This is billed in arrears (previous month).
