What is the cost of accent training?
The training costs for an employee in a call centre are quite prohibitive, ranging from Rs 25,000 to Rs 50,000 for 2-5 months session. For large size call centres that have high attrition it makes sense to have an inhouse trainer [but what if the trainer itself leaves 😉 ?]. We strongly feel neutral accent will become more popular than American/British accent. However, the need for American/British culture training will always be there.
