Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What is the County doing to reduce wait times and long lines in Family Resource Centers?

0
Posted

What is the County doing to reduce wait times and long lines in Family Resource Centers?

0

To improve access and provide superior customer service with fewer office visits and same day interviews, the Family Resource Centers (FRC) are transitioning from individual staff assignments/caseloads to a Task Based Model, including the implementation of a Customer Service Center (ACCESS 1-866-262-9881). This means tasks such as processing applications and re-certifying eligibility are completed by a larger group of staff while ACCESS assists with individual inquiries/status, case changes, and other activities allowing FRC staff to focus on processing applications. To help accomplish this, staff were cross-trained to administer more than one program. When fully implemented by December 2009, applications may be accepted and processed at any FRC. In addition, food stamp regulations allow phone interviews rather than face-to-face interviews at the initial application for elderly or disabled applicants and if there is a hardship such as illness, lack of transportation, or work hours that

Related Questions

Thanksgiving questions

*Sadly, we had to bring back ads too. Hopefully more targeted.