What is the Definition of good customer service?
Good customer service makes customers happy. Happy customers will provide repeat business. Everyone likes to feel appreciated and good customer service does this. It costs more to attract new customers than it does to keep your existing customers.The Golden RuleThe basic rule of customer service is to not only treat others the way you want them to treat you, but the way you want them to treat your grandmother. Kill them, so to speak, with kindness.ReputationCustomers are more likely to tell friends about the poor customer service received than the good customer service. Your company’s reputation relies on you providing good customer service.Smile Through the TelephoneFor good telephone customer service, the client should feel you smiling through the telephone. Keep a small mirror near your telephone and smile while helping clients by telephone.Right Vs. WrongIf you don’t know the answer to a customer’s question, tell him you will research it and get back to him. He would rather have to