What is the difference between flow chart and blueprint?
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Service blueprinting is a process analysis methodology proposed by Shostack (Shostack, 1982, 1984). Shostack’s methodical procedure draws upon time/motions method engineering, PERT/project programming and computer system and software design. The proposed blueprint allows for a quantitative description of critical service elements, such as time, logical sequences of actions and processes, also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the line of visibility for the users, but are fundamental for the service. Service blueprinting involves the description of all the activities for designing and managing services, including schedule, project plans, detailed representations (such as Use cases) and design plans, or service platforms. Blueprinting is often supported by methodologies that elicit functional elements of services, as well as their qualitative/implicit characteristics On the other hand, A f
