What is the difference between ITIL® and ISO/IEC 20000?
ITIL® is a set of best practices for IT Service Management, based on the experiences of IT companies. Organizations can use (parts of) ITIL® to plan, manage and improve the internal IT processes, but they can’t get certified for ITIL®. ISO/IEC 20000 is an international, independent standard, which specifies the quality requirements an organization must meet in IT Service Management. Organizations can get certified for ISO/IEC 20000 to prove clients they deliver high-quality IT Services. The ISO/IEC 20000 standard is ‘framework-neutral’; it doesn’t establish which other standards, best practices and frameworks you could use in order to achieve the required quality level. However, the EXIN ISO/IEC 20000 Qualification Program for IT professionals does teach you how to use the standard as a compass for navigating across all the different IT Service Management standards, best practices and frameworks, making the best use of them all.
