What is the dispute resolution scheme under the Oilcode?
Where disputes cannot be resolved initially between the parties, the dispute resolution scheme in the Oilcode may be engaged. The key objective of this scheme is to provide the downstream petroleum retail industry with an effective and relatively inexpensive way of resolving disputes. This scheme includes the appointment of the DRA. The Oilcode dispute resolution scheme covers disputes: • where a wholesale supplier fails to supply a declared petroleum product to a customer • arising between the parties to a fuel re-selling agreement • arising in relation to any provisions covering terminal gate pricing and related arrangements, or fuel re-selling agreements. The scheme includes the following features: • The DRA is central to the dispute resolution scheme. The DRA’s role is to assist the parties to resolve a dispute. The DRA can make a non-binding determination on the disputes it hears. • The Oilcode generally requires parties to attempt to resolve the dispute (this may mean agreeing on
