What is the exchange and refund process?

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What is the exchange and refund process?

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Yes. Download the form and instructions here. Carefully read the instructions and complete the sections. If you have tickets for more than one mode of transport, for example, a BlueTravel Pass and a FerryTen, you will need to complete 2 forms – one for the BlueTravelPass (bus) and one for the FerryTen ticket. When you have completed and signed your form(s), enclose your original ticket(s) and place in an envelope(s) addressed to: State Transit Authority Ticket Distribution Reply Paid 2132 STRAWBERRY HILLS NSW 2012 No postage stamp is required if you address the envelope this way. You may wish to make a photocopy of your form and your original ticket(s) before posting. If you have any questions about filling out the application form, you can call the Transport Info line on 131500 for assistance.

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