What is the freight claims, returns and restocking, order cancellation policy and terms and conditions on Biomorph desks?
Risk of loss passes to the Customer upon Biomorph, Ground Support Equipment (U.S.) Ltd. delivery of the Product to the carrier (FOB). The Customer or Customer’s Agent must note product shortages and damage on delivery receipts at the time of receipt. If the carrier damaged the Product while in transit, the Customer has sole obligation of seeking any recourse against the appropriate carrier. Claims against Biomorph, Ground Support Equipment (U.S.) Ltd. for shortages and errors must be made within seven (7) days of the date of delivery. Freight damage claims must be made within 15 days of delivery. No merchandise may be returned without written consent of Biomorph, Ground Support Equipment (U.S.) Ltd. in the form of a return goods authorization and shipping instructions. Parts are only returnable if damaged or incorrect, otherwise a restocking fee applies as follows: Previously assembled desks with original packing materials — 50% of net invoice price plus round trip freight charges; Ope