What is the importance of quality control in an automated business scenario where almost everything is controlled by technology leaving little scope for human interference?
It’s more than ever. We believe that business processes have changed considerably over the last decade, and personal interaction at work has evolved to a great extent. With competition on the rise, organisations need to constantly recognise employees as individuals. The need of the hour is not for employees to get smarter, but also for the employer to take stock of what is happening within the organisation. It can only be achieved through developing a complete understanding of the employees’ needs and recognising humanity as a part of the leadership process. Organisations must also realise that competition is not restricted by boundaries anymore. So, if technology is helping ease the work pressure, it is also bringing the world closer. This only means that unless organisations follow a complete quality process (CQP) a great physical idea will only bring limited success. How can a company assure the journey from quality control to quality improvement? The complete quality process is not
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