What is the policy for refunds and exchanges?
Please see below for the refund and exchange policy for your pass or ticket. • Eurail passes are refundable at 85% of pass value if unused and returned within 1 year from issue date to the address listed below. • German Rail Passes passes are refundable at 85% of pass value if unused and returned within 1 year from issue date to the address listed below. • TCV tickets are 85% refundable when received at the address listed below 7 days prior to the train departure date. • Train Tickets: Many train tickets are non-refundable and non-changeable. Some train tickets are 75%-80% refundable if canceled within 72 post booking and notification is received by ItaliaRail. Or if printed tickets are returned at least 7 days of purchase date on order, such tickets must be returned to address listed below. • Pass Exchanges: Pass exchanges must be made via the address listed below. Once your request is received in our office, we will exchange the pass. If there is a rate increase, you will just pay th
